Threshold vs. White Glove Massage Chair Delivery: Which Should You Choose?

Standard curbside/driveway delivery is included with the new Infinity and Kyota massage chairs we sell online. Threshold delivery to the first dry room is $250. White glove delivery is $399 and includes room-of-choice placement, assembly, and debris removal. The difference between the two paid upgrades is $149.

Choose based on where you need the chair placed and how much help you need after it arrives. Confirm the delivery route, stairs, elevators, and any special access requirements before ordering.

These chairs are available online only and are not displayed in our Colonial Heights showroom.

Compare the delivery charges

Standard curbside/driveway delivery is included in the chair price. The $250 and $399 charges are optional delivery upgrades, additional to the chair price and applicable tax. Delivery is available in the 48 contiguous states and Washington, D.C. Alaska, Hawaii, territories, and international destinations are excluded. These chairs use the supplier's delivery service; our standard local furniture-delivery rates and Saturday store-delivery schedule do not apply.

When is included curbside delivery enough?

Curbside/driveway delivery may suit you if you have suitable equipment and help to move the chair indoors and complete its assembly. Check carton dimensions, weight, your route, and the model's assembly guide before choosing it. Included delivery does not mean inside setup.

What does threshold delivery mean?

Threshold delivery brings the chair to the first dry room. It does not include moving it onward to another room, assembly, or debris removal. Confirm which entrance and first dry room are accessible for your property before choosing this option.

Plan for the tasks left after that handoff. Those may include moving cartons farther inside, unpacking, assembly, and handling the packaging. Confirm the actual requirements for the model and arrange suitable help before choosing the service. Do not base the decision on the assumption that one person can move a heavy chair.

What does white glove delivery include?

White glove delivery includes placement in your room of choice, assembly, and debris removal. It is the option to consider when you want the chair brought to its intended room and assembled by the delivery team.

Confirm the destination room, stairs, tight turns, and elevator requirements before ordering. Inside delivery crews handle up to two flights of stairs; additional flights require a separate quote before scheduling. Ask about any special-access charges or limitations for your address. Old-chair removal and a demonstration or setup check are not promised as part of the service. If your building requires an appointment, insurance documentation, or an elevator reservation, discuss that before delivery is arranged.

When can the $149 difference make sense?

Compare the additional charge with the help you would otherwise need to arrange. If the confirmed white glove service covers the placement and setup you need, the upgrade may simplify the delivery. This is especially worth discussing when you cannot safely handle the remaining work yourself or when coordinating additional help would be difficult.

Threshold delivery may suit a straightforward plan where the agreed handoff point is suitable and you already have appropriate help for everything afterward. Choose it because you understand the remaining tasks, not simply because it is the lower checkout charge.

Five questions to answer before checkout

1. Where will the carrier leave the chair? Name the entrance, floor, and intended room.
2. Does the route work? Provide doorway, stair, hallway, and elevator measurements where relevant.
3. Who handles assembly and packaging? Confirm each task for the selected service.
4. What timing is currently available? Ask about supplier stock, delivery scheduling, and service availability for your location.
5. Are there any access conditions to resolve? Discuss unusual stairs, restricted vehicle access, building requirements, or a difficult route before ordering.

Our massage-chair measurement guide explains the information to gather. A chair fitting in the room does not establish that it can pass through every turn on the way there.

When should you expect delivery?

Estimated timing: Estimated delivery is about 2 weeks for standard curbside/driveway service and about 3 weeks for threshold or white glove service. This is an estimate, not a guaranteed delivery date. Confirm current stock and delivery scheduling for your address and selected service before ordering. Orders containing multiple models may arrive in separate shipments with separate tracking.

For threshold or white glove delivery, confirm the current scheduling estimate for the selected service. Do not plan around a guaranteed arrival day until delivery arrangements are confirmed.

What to do when the chair arrives

Inspect the shipment when it arrives. If you find damage or missing components, contact our store promptly at (804) 571-2008 or send us a message. Keep your order details and photos of the issue so we can help review the next steps. Follow the model’s user and assembly guides before use.

For manufacturer technical support and warranty service, call Infinity/Kyota Customer Care at 603-910-5000, extension 3. Manufacturer warranty terms and exclusions apply. Review our return policy for store terms.

Because these are online-only, final-sale purchases, delivery planning belongs in the buying decision. Contact us before placing the order if you need a particular service or your access is uncertain.

Furniture sales are final under our return policy. Confirm the model, fit, and delivery arrangements before ordering. Manufacturer warranty terms and exclusions apply.

Need help narrowing the choices? Call 804-571-2008 or contact Mattress & Furniture Near Me. Share your height, budget, room measurements, and delivery access so we can help you compare the relevant specifications.

Browse new Infinity and Kyota massage chairs and review our shipping policy.

Delivery information sources

Service descriptions were checked against Infinity's 2026 Online Dealer Welcome Packet. Delivery estimates and manufacturer support details were updated from the training slides supplied to our store on September 24, 2026. Customer delivery prices follow our dealer price sheet's advertised rates. See our shipping policy for current store rates and coverage.

Store pickup in Colonial Heights

Prefer store pickup? We can arrange shipment of your Infinity or Kyota chair to our store at 5 Dunlop Village, Colonial Heights, VA 23834. Contact us or call (804) 571-2008 before ordering to confirm arrangements and arrival timing. We will let you know when your chair is ready for pickup. We do not have massage chair display models or in-store trials.